Frequently Asked Questions
Q.What is Your Current Delivery Area?
A.We currently provide bounce house delivery, set up and pick up to the following cities but not limited to: Lake Nona, Apopka, Altamonte Springs, Avalon Park, Casselberry, Celebration, Eatonville, Edgewood, Eastwood, Longwood, Maitland, Orlando, Osceola, Oviedo, Pinehills, Reunion, Waterford Lakes, Winter Park, Winter Springs Heathrow, Kissimmee, Lake Mary, Lake Buena Vista, Ocoee, Sanford, Windermere, Winter Garden. Please call us for rates, travel fees may apply. For more information about our Orlando bounce house rentals service area, please visit our delivery area page.
Q.What is Your Bounce House Orlando Weather Policy?
A.The Orlando weather can always be a factor when scheduling your next bounce house rental in Orlando. So here at Orlando Amusements, we make it a point to have an extremely fair weather policy for all of our Orlando bounce house rental customers. FAQ page.
During periods of severe weather conditions (i.e. rain, high winds, etc.) lessor reserves the right to cancel any and all reservations. If you cancel the reservation, no cancellation fee is charged and the deposit is refunded. If weather conditions are questionable, the customers have 1 of 3 options:
Keep the scheduled rental. If you decide to keep the unit for the term of the rental agreement, there will be NO REFUNDS due to inclement weather.
Canceling the scheduled rental. If you decide to cancel, a $50 cancellation fee per unit will apply.
Rescheduling the rental. If you decide to reschedule, the rescheduled date must be within six(6) months of the original event date.
CANCELLATION POLICY: If you decide to cancel for reasons other than inclement weather, 50% of the rental fee will be forfeited.
During periods of severe weather conditions (i.e. rain, high winds, etc.) lessor reserves the right to cancel any and all reservations. If you cancel the reservation, no cancellation fee is charged and the deposit is refunded. If weather conditions are questionable, the customers have 1 of 3 options:
Keep the scheduled rental. If you decide to keep the unit for the term of the rental agreement, there will be NO REFUNDS due to inclement weather.
Canceling the scheduled rental. If you decide to cancel, a $50 cancellation fee per unit will apply.
Rescheduling the rental. If you decide to reschedule, the rescheduled date must be within six(6) months of the original event date.
CANCELLATION POLICY: If you decide to cancel for reasons other than inclement weather, 50% of the rental fee will be forfeited.
Q.What Kinds of Orlando Bounce House Rentals Do You Offer?
A.Most people search online with phrases like Orlando bounce house rentals or bounce house Orlando, but they are actually known by a variety of names. Some of the most common names include moonwalks, jumpy houses, spacewalks, moon bounces, moon jumps brincas brincas, inflatables, bouncers, inflatable castles, bouncy castle, bouncy houses, jumpy balloon things, inflatable water slides, blowups, spacewalks, jumpy slides, and bouncy slides. On our website, you'll find all the major categories for the different kinds of inflatable rentals that we offer. For example, our water slide category includes inflatables that are designed specifically for water. Please note that most of the slides can also be used dry as well! Our bounce house category, also known as jumper rentals, is designed specifically for jumping, similar to a trampoline but much more fun. They come with a lot of themes and features to choose from. If you're still unsure of exactly what you're wanting, we suggest checking out our bounce houses Orlando has to offer. We also offer combo bounce houses! These are a hybrid of a regular inflatable with an attached slide that in most cases can be used wet or dry! Everyone loves our combo units! We also have our carnival game category, which happens to be our hottest category for fairs and carnival type gatherings. Every game is different so please read the product descriptions, and be sure to call our office if you have any questions.
Q.What happens after I reserve an inflatable online?
A.After completing the checkout process and paying for the inflatable, you will receive an automatic email confirmation from our reservation system. Please review the email and make sure everything is correct. We will call you within 2 business days to review your reservation and go over other details with you. If you have any questions, you can ask us at that time.
Q.How long is the inflatable rental?
A.Inflatables are rented for a up to 6 hours. Your rental may be shorter if your event does not last 6 hours. Sorry, there is no discount for short events that may only last a few hours. We can only rent inflatables once a day and the amount of our work is the same regardless if the event is 2 hours or 6 hours. Get in touch with our team if you need to discuss your event for any special hours with our inflatable rentals Orlando.
Q.Can the inflatable be left overnight?
A.During a regular 6 hour rental event the inflatable cannot be left overnight. Requests for overnight rentals are decided on a case by case basis and may incur an additional charge.
Q.When will the inflatable be delivered and picked up?
A.The inflatable will be delivered and picked up at your selected times. The latest we can pickup inflatables is 9 pm. For the safety of our employees, we do not want them rolling up 500 pound inflatables at night, especially those heavy Orlando water slides. If our delivery schedule requires the inflatable to be left later than 9 pm we will let you know. Orlando Amusements will call the day before your event to once again confirm your exact delivery and pickup times.
Q.My event is in the afternoon, can I have the inflatable delivered early in the morning?
A.Sometimes deliveries are made in the morning, even if your event is not until the afternoon. Deliveries are often dictated by the route of the delivery truck and the location and time of other events. We will make every attempt to accommodate your delivery time but can only guarantee to delivery at the time you selected when reserving online.
Q.Can adults play in the inflatable?
A.Adults should not actively play in the inflatables with children. Adults can sit in the inflatables with their children but should not actively jump with them. The weight difference can easily bounce the child around uncontrollably causing an accident and injuring the child. The weight limit for inflatables is 200 lbs. Adults can use obstacle course and slide if they are not interacting with children.
Q.How many children can get in the inflatable?
A.The number of children allowed on or in each inflatable is listed on the front of the unit alongside the rules. Most basic inflatables can have 10 children, units with slides are limited to 6 children and most slides can only have 2 children on them at a time. The first goal is safety and you should never allow more children in an inflatable than allowed. You will need to reduce the maximum number allowed if all riders are larger children such as teenagers.
Q.What happens if it rains?
A.You cannot use the inflatable while raining. Please unplug the unit and place the electrical motor under cover. When it stops raining you can inflate the unit again. Even if you will not use the inflatable after the rain, please inflate the unit to help dry it off before it is picked up.
Q.If it rains do I get my money back?
A.No. Once an inflatable is delivered, per the contract, you have to pay the full price. Per the contract, we reserve the right to cancel delivery if it is raining during setup or severe weather is imminent. We will of course make every effort to deliver the inflatable and accommodate your requests if it rains on or before your event.
Q.What happens if someone gets hurt?
A.It is extremely rare for an individual to get hurt while using an inflatable. In our experience, the only people who get injured are children not following the rules or adults "goofing off" in the inflatables. If the rules are strictly enforced the children will have a safe and fun time. If an accident does occur, of course you should attend to the injured person immediately and take appropriate action. Please contact Rent A Jumpy immediately if the accident requires an ambulance or hospitalization. The lessee is legally responsible for injured individuals and must sign a waiver releasing Orlando Amusements from any liability.